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    Move Payment

    Help Center

    1. Getting started

    Download the MovePayment app and tap the “Sign up” button. Then follow the registration steps in the app.

    Absolutely. MovePayment uses bank-level encryption, secure authentication, and follows relevant financial regulations to help protect your funds and ensure secure transactions.
    Your personal information and payment details are protected and processed in accordance with the German General Data Protection Regulation.

    2. Making payments

    You can instantly send money across Europe to friends or family using the “Pay someone” feature or by scanning another MovePayment user’s QR code. If your friends are not yet using the MovePayment app, feel free to invite them and earn a reward.
    To support loved ones abroad, use our “Send Abroad” feature to make international transfers.

    You can receive funds directly to your bank account in real time using the “Request Money”, “Split payment” and “Shake&Pay” features. You can also receive payments by sharing your unique QR code.

    Log in to the MovePayment app, go to “Profile” and select “Payment Method”. Follow the steps to add and save your IBAN. Once saved, you can receive payments directly into the bank account associated with that IBAN.

    The payment limit is determined by the regulations of your linked bank. You can send and receive money instantly without any fees or hidden charges.

    3. Troubleshooting and support

    You can contact our support team through the Support button on our website or directly through the Support section in the app. Our team is always available to help.

    You can delete your MovePayment account and account information directly through the app. To do so, go to your “Profile” by tapping the profile icon, then tap the profile section at the top of the screen (showing your name, Move ID, and profile image) to access your account information. Scroll down and select the “Delete Account” option.

    Video Tutorials